Information for schools and early years settings regarding Covid-19 (Coronavirus).

Department for Education Coronavirus helpline

DfE launched a helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday), 10am to 4pm (Saturday to Sunday)


North Yorkshire Local Authority - Contacting us about Covid-19 

Parents/Carers – please contact your educational provider. If your query is in regard to critical worker provision please email us at the address below, including details of your contact details, educational setting, days required and or any issues you with to raise.  

Early Years providers – please read the FAQs, for further queries beyond this please contact us via email. 

Schools - please read the FAQs, for further queries beyond this please contact your allocated Senior Education Adviser          


This email address will be monitored over the weekend by local authority officers. Please note that as office cover has been reduced to a minimum, you should send your query by email to the above address. A response will be sent as soon as possible as the inbox is regularly monitored. 

Hub Schools for holidays and weekends

Request for volunteers - Please help us provide provision for critical workers' children over the holidays and weekends

Letter to closed schools requesting staff input to hub arrangements

Parents' information - Hub Schools - letter to parents

North Yorkshire County Council Guidance:

Local Authority Guidance:

Easter Holiday provision Guidance and FAQs for schools concerning provision over the Easter holiday period
NYCC Safeguarding Guidance including Vulnerable Children

North Yorkshire Safeguarding Guidance FAQs and for Vulnerable Learners not attending school - updated 31 March 2020

North Yorkshire Safeguarding Children Partnership website

NYSCP COVID19 - School Child Protection Policy Addendum 30.3.20     

Covid Hub child registration form

Sample Hub School/Establishment Risk Assessment form

Key links:

- NYSCP Worried About a Child page -

- NYSCP Coronavirus page -

- NYSCP Services in North Yorkshire page -

- NYSCP Children & Young People Do you need some help page -

- NYSCP Children & Young People Mental Health page -

- NYSCP Children & Young People Staying Safe Online page -

- NYSCP Parent & Carers Online Safety page -

- NYSCP Parent & Carers Parent info page -

School Finance Management matters

Recording financial impact of Covid-19

School Expenditure approval form - Covid-19

Guidance to schools on payments to suppliers during Covid-19


Employment guidance for managers

Coronavirus - Staffing Guidance for Schools 06.04.20

Risk Assessment Template

Working from home - top tips

Staff Absence Board - COVID 19 Guidance

Furlough & Staff FAQ's


Public Health England letter to schools

Public Health letter to schools

PHE Cleaning guidance poster 


Early years funding - Coronavirus

Guidance for settings

Impact and information for providers

Governance Guidance on governance during Covid-19 period
Children with EHCPs Guidance for schools. 

E Red Bag issues:

5 April 2020 - schools

3 April 2020 - schools

31 March 2020 - home to school transport

28 March 2020 - schools

26 March 2020 - schools

26 March 2020 - early years providers

25 March 2020 - schools

23 March 2020

23 March 2020 - early years providers

23 March 2020 - children with EHCPs

22 March 2020

20 March 2020 - issue 2/3

20 March 2020 - issue 1

19 March 2020 - issue 3

19 March 2020 - issue 2

19 March 2020 - issue 1

18 March 2020

16 March 2020

12 March 2020

NJC Circular

The position relating to all support staff in schools presents particular challenges. Current guidance is that schools are to remain open unless specific circumstances dictate otherwise. At such time as the expected closure of schools is announced, council employers will need to work quickly with Head Teachers and School Business Managers to ensure consistency of approaches to home working as applied to corporate council employees and school-based employees. Read this NJC Circular

Letter to Parents around closure of schools and key workers

Letter for schools to send to parents

Sample letter to schools regarding closures

How NYCC will support schools letter
Guidance on Building closure or reduced site operations

Guidance from Property Service

Temporary Arrangements for NYCC Hard FM Contractors

Health and Safety Advice 

Guidance document from NYCC Health and Safety Advisers on managing a full or partial school closure

CLEAPSS guidance on support from schools during Coronavirus