Compass Phoenix

Compass Phoenix is a free, confidential health and wellbeing service for children and young people between the ages of 9-19.

The Compass Phoenix service is for those children and young people who may benefit from receiving early help and prevention of harm work in relation to mild to moderate emotional wellbeing and mental health issues.

The aim of the service is to improve outcomes for children and young people’s mental health by strengthening the range of mental health support available to children and young people.

We offer:

  • One-to-one and group work support and interventions for children and young people aged 9-19, with mild to moderate mental health issues.
  • BUZZ US text messaging service.

Our dedicated team help young people to make sustainable lifestyle changes in order to improve their long-term health, resilience and emotional wellbeing, reduce risk to themselves and others and equip them to reach their potential.

How you can get support if you’re a child or young person

You can speak to someone from Compass Phoenix by ringing us on 01904 661916 or on our freephone number 0800 008 7452.

If you are a young person wanting to make a self-referral, please download our Request for Support form from our website: or phone us 01904 661916.

Opening times

Most of the appointments we offer tend to be between 9:00am and 5:00pm Monday to Thursday, and 9:00am and 4:30pm Fridays – but if these times don’t suit you, just let us know and we’ll see if we can arrange something at a time that’s more convenient to you. We are not open on weekends or bank holidays.

If you require support out of these hours and feel you are in danger or at risk of harm, you can contact the CAMHS Crisis service on the following numbers:

  • If you live in Scarborough, Whitby, Ryedale, York, Selby, Harrogate, Ripon, Hambleton and Richmondshire call CAMHS Crisis on 0800 051 6171 which is available 24/7.
  • If you live in Craven call FIRST RESPONSE (CAMHS Crisis) on 01274 221181 which is available 24/7.
  • Or in an emergency dial 999

BUZZ US Text Message Service

Compass offers a confidential text messaging service to young people aged 11-18 across North Yorkshire.

Text 07520 631168 for confidential advice, support and signposting from a wellbeing worker within one working day via text.

Young people can text BUZZ US about any mental health or wellbeing worries. Such as low mood, stress, eating problem, self-harm, anxiety or self-esteem.

We will get back to you within a day during the week.

The service is open Monday – Thursday 9am-5pm and Friday 9am-4.30pm (excluding Bank Holidays).

Learn about our BUZZ US text messaging service.

Professional Consultation

Professional Consultation appointment are arranged for school staff to anonymously discuss a young person’s mild to moderate mental health concern and receive timely advice, guidance, support, resources and signposting.

This enables school staff to deliver preventative, targeted interventions with the young person / group of young people or to be given the appropriate advice to access other specialised support.

This process provides schools with:

•  Timely support and advice
•  High quality interventions
•  Support children/young people need, when they need it

A more creative approach will be used for primary aged children focusing on character building and self-esteem with a focus on motivational skills, self-awareness and managing relationships for secondary aged young people.