Founded in 2014 as a dedicated team to support and advise customers on a range of services. Aimed predominantly at schools, but also into a growing number of other market sectors, there are currently over 30 services ranging from Facilities and Property Management, Professional Support Services and School Improvement, Learning and Curriculum Support along with a wide number and variety of training courses.
Our services are delivered by trusted experts and cover all of North Yorkshire and beyond - we have a team of Business support agents as well as Relationship Managers, who are here to advise and support customers from initial enquiry through to purchase and beyond.
Areas of expertise
A team of professional experts who have business and commercial experience and knowledge across the public and private sectors. Industry recognised theories and processes are used to ensure the best approach for your business is taken at all times.
From day to day customer queries to full account management and onsite visits, we have advisors trained in all aspects of customer management. Our customer support unit will be on hand to answer all operational questions regarding service sales and advise how to book, how to pay and also advise on any important information needed. For the next level of support our Relationship Managers who will be the first and dedicated point of contact for all customers.
Technology and infrastructure
Behind the scenes is as important as the external view, our technologies support and complement our customer focused approach. From our customer portal, CRM solutions to website design and online support functionality we offer a comprehensive suite of management tools to allow a smooth customer interaction.